Zen U. Sydney 11th September
Date and time
Location
Rydges World Square
389 Pitt Street Sydney, NSW 2000 AustraliaDescription
Enrol now for a free, fun and engaging day to learn more about customer service and best practices using Zendesk.
You're invited to attend Zen U. in Sydney on Friday, 11th September, for a free, fun and engaging day to learn more about customer service and best practices using Zendesk.
The agenda kicks off with a beginner’s session before diving deeper into more detailed topics. Advanced students are welcome to skip the early morning sessions and come when the content is most helpful. Join us and discover more about the power of Zendesk with other customer support brainiacs.
PROGRAM
8.30-9.00 am: Registration
9:00am - 10:15pm: Zendesk Showcase: The early morning session introduces you to Zendesk and then showcases some of the great Zendesk Channels.
10:15pm - 10:30pm: Morning coffee / tea
10:30pm - 12:00pm: Zendesk Scholar: How to create beautifully simple Self-Service for your customers. Learn why embeddables offers exceptional customer service. Find out the importance of supporting your customers in real-time using chat.
12:00pm - 1:00pm: We’ll break for lunch (provided)
1:00pm - 2:30pm: Improving Efficiency
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What are tags and how they can help you
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Creating custom fields on tickets, users and organisations
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Creating macros to help you answer tickets super fast
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Building views to slice and dice your tickets
2:30pm - 2:50pm: Afternoon coffee / tea
2:50pm - 4:30pm: Workflow & Engagement
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Creating business rules with triggers and automations
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Zendesk’s new SLA functionality
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Driving change with Insights Reporting
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Engaging your customer with user lists, NPS & integrations
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Integrations with 3rd party applications
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5 Apps that will enhance your customer service
4:30pm – 6:30pm: Stick around for snacks, drinks, and stories with your classmates, trainers and gurus.
*Enrol now - class size will be limited! This is a free event open to anyone interested in improving their support process and customer experience. We encourage you to bring a laptop to follow along.